Digital Imaging Services

Radiology Imaging Solutions offers a comprehensive approach to meet the repair needs of our customers. During normal business hours our service dispatch team will assess your situation and assign your service request to one of our service engineers.

Emergency/On Demand

Most often a simple phone call from a member of our Service Field team might resolve the issue. If onsite service is required, we will see that your case is scheduled with the earliest available team member. We offer complete after-hours and weekend support (24×7) for all of Digital Imaging service and support needs. Our team of Experience X-ray Engineers are expertly trained on all of the equipment within their areas of expertise.

Calibration of Digital X-ray Systems

It is common knowledge that Preventive Maintenance on the more costly equipment we own is extremely important.  This is especially true for Digital X-ray Systems.  Every Digital X-ray system is composed of two major components.  The Digital Acquisition Component and the X-ray Generation Component.  The Digital Acquisition Component may or may not be “integrated” into the X-ray Generation Component, which sometimes leads to confusion for the end-user.  Most struggle with what needs maintenance, how often, and how can it be done. Both major components need to be calibrated!  Calibrating one does not calibrate the other.

The Digital Acquisition Component needs to be calibrated at least once per year.  This calibration might or might not be able to be done remotely.  Calibrating the Digital Acquisition Component requires some on-site hands-on preparation and someone on-site to take exposures.  It is unlawful to make radiation exposures without being physically present in the X-ray room.  If done remotely, the Service Engineer is remotely connected to your system, someone from your staff will need to be on-site to perform the preparation of the system.  It is important that the Calibration is done directly on the Digital Acquisition Component, with no foreign material on the surface of the Acquisition Device.  It is not recommended to shoot the calibrations through anything, including the Tabletop or front of the Wall Stand.  All of these items will actually calibrate artifacts into the system, rather than remove them. Next, the Engineer will set up the necessary software to calibrate the Digital Imaging Component.  The on-site staff will then make certain exposures of the Digital Imaging Component to calibrate.  When finished, the on-site staff will need to return the unit to its normal operating condition.  

Remote Calibrations are cost-effective but do have a couple of drawbacks.  The facility’s staff will need to help perform the Calibration, which takes up valuable time.  Also, the preventative maintenance component of this service cannot be done remotely. The system’s components should be cleaned removing all foreign material. The computer should be vacuumed, with all the fans cleaned and checked for proper operation. Surge protection equipment should be inspected.  Power supplies should be cleaned, and fans checked for proper operation.  All cables should be checked for proper placement and condition.  Every couple of years the motherboard’s battery should be replaced.  Just like your Facility’s Physicians, an experienced Service Engineer is trained to look for potential issues, before they have any symptoms.

On-site Calibrations / Preventative Maintenance is the only sure way that your Digital Acquisition Component will be properly maintained. The Service Engineer will perform all the tasks necessary to fully calibrate and perform true preventative maintenance. Your Digital Acquisition Component is costly to replace and will last longer, perform better, and deliver higher quality images when properly maintained.

The X-ray Generation Component is even more hands-on intensive. No X-ray Generation System can be remotely calibrated. It must be done on-site.  It requires highly skilled and trained Service Engineers to use sophisticated electronic equipment to adjust your system to the proper calibration. A system that is not calibrated risks the safety of your patients and staff.

Service Contract Coverage

One Fixed Cost to Keep You Operational:

Many customers experience intermittent problems or small annoyances. With us, there’s no waiting for purchase orders, no more delays in scheduling small service events or worrying about the price. Our goal with every service contract is to address your issues before they turn into bigger, more costly events

Phone Support:

If you have a question our technical staff is prepared to assist you at no additional charge.

Remote Support:

In today’s environment of Digital Imaging, most systems are Computer based and have access to the facility’s network.  Provided that the system has internet access, our Team of Professionals can remotely service some of your equipment’s minor issues, sometimes saving hours of downtime waiting for the engineer to arrive on site.

Preventative Maintenance:

At Radiology Imaging Solutions, we believe in preventing costly downtime and interruptions to your daily patient scheduling. That is why our service contracts include annual preventative maintenance and calibrations checks: a service we include at no additional charge.

Priority Response:

A customer with a service contract is our most important customer. You will receive the highest level of response available in the industry. No waiting in a queue for the next available service engineer. You are put at the top of the list.

Peace of Mind:

When you have a problem, contact us immediately and one of our service engineers will begin the process of troubleshooting. Most issues can be handled over the telephone. If we need to come to you, we’ll arrange for the closest and most knowledgeable engineer to be dispatched to your location. All of our engineers carry a variety of common parts (i.e., collimator bulbs, triacs, resistors, fuses, etc.) to get you back up and running as soon as possible. Our Sales Team is highly knowledgeable in today’s latest technologies and are available to answer all of your questions. All of our Service Engineers have undergone extensive Factory OEM Training and are available 24×7 as your service needs arise Our Technical Support Specialists are available 24×7 to assist you with all of your IT / PACS / Networking needs.