We offer a comprehensive approach to meet the repair needs of our customers. During normal business hours our service dispatch team will assess your situation and assign your service request to one of our service engineers. Most often a simple phone call from a member of our Service Field team might resolve the issue. If onsite service is required, we will see that your case is scheduled with the earliest available team member. We offer complete after-hours and weekend support (24×7) for all of your X-ray, IT, and processing needs. Our team of experienced X-ray engineers are expertly trained on all of the equipment within their areas of expertise.
In today’s environment of digital imaging, most systems are computer-based and have access to the facility’s network. Provided the system has internet access, our team of professionals can remotely service some of your equipment’s minor issues, sometimes saving hours of downtime waiting for the engineer to arrive on site.
All of our Service Engineers have undergone extensive Factory OEM Training and are available 24×7 as your service needs arise. Our Technical Support Specialists are available 24×7 to assist you with all of your Digital Imaging / IT / PACS / Networking needs. Award-winning GoToAssist® enables our company’s product support staff to resolve issues quickly and easily.